Support

Support

Frequently Asked Questions

How do I change my password?

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Whom do I contact for technical support?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

How soon am I charged for my purchase?

A charge will immediately appear on your bank statement under the name "Sheridan" for the purchase of your books.

Do I have to pay sales tax on my purchase?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

What are your refund and return policies?

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our Contact Us form or you may email us at estore.support@sheridan.com.

How often do you add content?

Content is added to our eBook program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

Can I download my purchases?

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

How do I log into my account?

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

Can I read my e-books offline?

PDF titles that are not DRM protected may be read offline on a computer or handheld device using the latest free version of Adobe Reader.

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide for more details.

Intro to ePub

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers. The most important consideration when purchasing an eBook is what device you intend to purchase the eBook for. eBooks in ePUB and PDF format may be read on several eReader devices (Sony Reader, B&N Nook for example). The Amazon Kindle uses the MobiPocket file format. All AppleTM devices with the Stanza app installed will automatically download ShelfWise files.

eReader devices are hardware devices that function primarily to display eBooks.

eReader software is a program that allows the reading of eBooks (or non-native eBook formats) on additional hardware devices, such as personal computers or mobile phones.  An example of eReader software is the free Stanza app which is designed to read ePUB format books on Apple devices.  Stanza 3.0.3 will also read eBook PDF files, but PDFs are not optimized for small screens, so the reading experience on handhelds may be inferior to the experience with ePUB. For more information see our eReader Software Guide.

The eBook format you choose must be compatible with your eReader device or the eReader software you wish to use. For further instructions by device, please see our eReader Device Hardware Guide.

eReader Software Guide

The eBook format you choose must be compatible with your computer, handheld device, or eReader operating system, and the reader software you use.

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch

iBooks  - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports DRM free PDF and ePub formats.  Some PDF documents may not be compatible.

Adobe Digital Editions - Is a free app compatible with iPad® that supports DRM free and Adobe eBook DRM protected PDF and ePub formats. 

Bluefire Reader - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports DRM free and Adobe eBook DRM protected PDF and ePub formats. 

Reader Apps Compatible with Android

Aldiko - Is a free app compatible with the Android that supports DRM free and Adobe eBook DRM protected PDF and ePub formats. 

eBook Formats

PDF - Is readable offline on computers and handheld devices using Adobe Reader (download for free).  PDF can also be read by many web browsers with Adobe add-ins.

ePUB and PDF - Are readable on computers and handheld devices using Adobe Digital Editions (download for free).

ePUB - Can also be read on several mobile reading devices (Sony Reader, B&N Nook), and using the Mozilla Firefox browser add-in ePUB reader.

Offline content may also be read using any eReader compatible device, see eReader Device Hardware Guide.

eReader Hardware GuideGuide

*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.

eBooks in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook for example).

Click here for a detailed list of eBook PDF and ePub supported devices.

For more information on what software is required to view your purchased book on a computer, eReader, or handheld device see our eReader Software Guide.